Job Detail


Job Detail

L1/L2 Operation Engineers

Versatile Consultancy DMCC

Full Time

Job description

L1/L2 Operation Engineers

Job Brief:

Job Description

Employer: IT Firm, Riyadh, KSA
Package: L1 – 7000 SAR
               L2 – 10,000 to 12,000 SAR
Note: The candidate in KSA must have transferable IQAMA only.

Job Responsibilities:

Key Responsibilities:

  • Provide 7x24 service operations of SDP, VCP and other relevant products by working closely with client’s operation teams.

  • Carry out daily maintenance/health checks on customer site.

  • Check alarms coming from monitoring tools (Zabbix, Nagios, SNMP, etc.), take preventive actions and notify the customer about potential problems.

  • Provide workaround and permanent solutions by conducting detailed issue analysis.

  • Identify bugs and create R&D change requests with relevant information when necessary.

  • Ensure Client products exceed associated operational KPIs.

  • Take actions within the SLA terms to fulfill customer requests.

  • Plan and schedule with customers all kinds of patches, release upgrades/installations on both test and production environments.

·         Prepare “Method of Operations” (MOP) document consisting of steps to be taken before, during and after the planned activity, including rollback plan and tests.
·         Prepare “Root Cause Analysis” (RCA) document to describe the cause of the problems and actions to be taken for resolution.
·         Keep operations related documents up to date and share knowledge to teammates.
·         Take active role in the project installations and prepare relevant documents.
·         Good knowledge of Unix, able to write bash scripts and use them during periodical maintenance/automation.
·         Working knowledge of webservers (Tomcat, Apache, Nginx) and webservices (Rest, Soap)
·         Perform basic troubleshooting on various database software (Mysql, Oracle, MongoDB, etc.)

Nationality: Any

Minimum Qualification: Bachelor's degree / higher diploma

Work Experience: 1 Year

Salary: L1 – 7000 SAR / L2 – 10,000 to 12,000 SAR

This job is based in Riyadh, Saudi Arabia.


Key Skills:

  • Strong communication skills

  • Technical knowledge in telecommunications

  • Can-do attitude

  • Able to work both with a team and alone

  • Willing to learn new technologies and use them in your daily operational duties.

Qualification:Bachelor’s Degree or Equivalent
Minimum Experience:1 to 2 years

Contact the job poster

Deeksha Gandotra

Director- Versatile Group

Job Poster Location: Dubai

Seniority Level


  • Engineering

Employment Type

Full Time

Job Functions