Job Detail


Job Detail

L1/L2 Operation Engineers

Versatile Consultancy DMCC

Full Time

Job description

L1/L2 Operation Engineers

Job Brief:

We are urgently hiring "L1/L2 Operation Engineers" for a well known IT Firm in Riyadh, KSA.

Employer: IT Firm, Riyadh, KSA
Note: The candidate in KSA must have transferable IQAMA only.

Job Responsibilities:

  • Provide 7x24 service operations of SDP, VCP and other relevant products by working closely with client’s operation teams.
  • Carry out daily maintenance/health checks on customer site.
  • Check alarms coming from monitoring tools (Zabbix, Nagios, SNMP, etc.), take preventive actions and notify the customer about potential problems.
  • Provide workaround and permanent solutions by conducting detailed issue analysis.
  • Identify bugs and create R&D change requests with relevant information when necessary.
  • Ensure Client products exceed associated operational KPIs.
  • Take actions within the SLA terms to fulfill customer requests.
  • Plan and schedule with customers all kinds of patches, release upgrades/installations on both test and production environments.
  • Prepare “Method of Operations” (MOP) document consisting of steps to be taken before, during and after the planned activity, including rollback plan and tests.
  • Prepare “Root Cause Analysis” (RCA) document to describe the cause of the problems and actions to be taken for resolution.
  • Keep operations related documents up to date and share knowledge to teammates.
  • Take active role in the project installations and prepare relevant documents.
  • Good knowledge of Unix, able to write bash scripts and use them during periodical maintenance/automation.
  • Working knowledge of webservers (Tomcat, Apache, Nginx) and webservices (Rest, Soap)
  • Perform basic troubleshooting on various database software (Mysql, Oracle, MongoDB, etc.)

Nationality: Any

Minimum Qualification: Bachelor's Degree or Equivalent

Work Experience: 2 Years

Salary: L1 – 7000 SAR / L2 – 10,000 to 12,000 SAR

This job is based in Riyadh, Saudi Arabia.

Key Skills:

  • Strong communication skills
  • Technical knowledge in telecommunications
  • Can-do attitude
  • Able to work both with a team and alone
  • Willing to learn new technologies and use them in your daily operational duties.

Contact the job poster

Deeksha Gandotra

Director- Versatile Group

Job Poster Location: Dubai

Seniority Level


  • Engineering

Employment Type

Full Time

Job Functions