Job Detail


Job Detail

Outlet Manager

Versatile Consultancy DMCC

Full Time

Job description

Outlet Manager

Job Brief:

We are urgently looking for an 'Outlet Manager' to join a Five Star Hotel in Fujairah, United Arab Emirates.

Designation: Outlet Manager

  • Department: Food & Beverage
  • Responsible For: Waiter, Outlet Supervisor & Assistant Outlet Manager
  • Reports To: Asst. Food & Beverage Manager/ Food & Beverage Manager

Package: AED 7000 plus Single Room in a shared accommodation plus Transportation

Job Responsibilities:

  • Maximise guest satisfaction and profitability by managing the restaurant, bar & room service.
  • Achieves restaurant revenue goals by executing marketing and sales strategies as established in the business plan
  • Assists in the implementation of sales promotions and to take action to increase sales 
  • Greets and seats guests, and ensures that they receive prompt, courteous and efficient service
  • Seeks actively to greet guests upon arrival and departure, and to be visible during their time in the restaurant
  • Looks for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests
  • Ensures that outlet premises, FF&E, silver, glass, porcelain etc. is clean and in good working order
  • Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high quality products
  • Maximises guest satisfaction by communicating customer specifications to kitchen
  • Ensures readiness and compliance in case of last minute changes to reservations

Manage Restaurant, Bar & Room Service Staff:

  • Manages all outlet service staff and supervisors
  • Utilises leadership skills and motivation to maximise employee productivity and satisfaction
  • Challenges employees to achieve optimum revenue and service per employee
  • Monitors department’s overall service, interaction with other departments, and team work daily, and takes action to improve

Laws, Regulations & Policies:

  • Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

Human Resource Management:

  • Screens, interviews and selects potential employees
  • Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! service
  • Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
  • Identifies employees with potential for promotion and/or transfer and makes recommendation to Food and Beverage Manager
  • Works closely with the Human Resources Manager on the following Human Resources related tasks:- Performance appraisals- Coaching- Counselling- Discipline and grievance- Employee relations

Employee Relations:

  • Fosters and develops effective employee relations between kitchen production and outlet service, as well as with other departments within the hotel
  • Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity
  • Looks for ways to motivate and challenge employees

Health & Safety:

  • Ensures that all potential and real hazards are reported and reduced immediately
  • Fully understands the hotel’s fire, emergency, and bomb procedures
  • Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
  • Ensures that employees work in a safe manner that does not harm or injure self or others
  • Stimulates and encourages a general awareness of health and safety
  • Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
  • Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department


  • Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
  • Works pro-actively to minimise complaints from guests
  • Informs guests and staff of applicable liquor laws, hotel rules and limitations within policies and guidelines
  • Ensures that prices and portions are offered in accordance with food and beverage profit objectives
  • Provides Executive Chef and Food and Beverage Manager with accurate forecasts
  • Follows-up with guests to determine satisfaction; measures these results and establishes strategies to improve the quality of the guest experience
  • Monitors present and future trends, practices and systems to ensure that the restaurant is competitive in the market place
  • Checks the restaurant reservations, hotel arrival list, and VIP list to ensure that own staff is aware of VIP guests, and use name when appropriate
  • Develops menus together with Executive Chef and Food and Beverage Manager
  • Plans and co-ordinates in-house, and up-selling activities with Food and Beverage Manager
  • Attends meetings and training required by the Food and Beverage Manager
  • Assists colleagues to perform similar or related jobs when necessary
  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests
  • Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
  • Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
  • Is well updated on, and possesses solid knowledge of the following:- Hotel fire, bomb and emergency procedures- Hotel health and safety policies and procedures- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)- Hotel standards of operation and departmental procedures- Current licensing relating to own department - Accepted methods of payment by the hotel- Hotel and corporate marketing and promotional programmes- Corporate clients and clients generating high business volume- Union agreements

Nationality: Any (preferably Russian speaking)

Minimum Qualification: Bachelor's Degree or equivalent

Work Experience: 2 Years

Salary: AED 7000

This job is based in Fujairah, United Arab Emirates.

Minimum Experience: 

  • 2 years (handling multiple outlets)
  • UAE Experience MUST.
  • Should have bar knowledge.

Contact the job poster

Deeksha Gandotra

Director- Versatile Group

Job Poster Location: Dubai

Seniority Level


  • Outlet Manager

Employment Type

Full Time

Job Functions