Job description

Outlet Manager

Job Brief:

We are urgently looking for an 'Outlet Manager' to join a Five Star Hotel in Fujairah, United Arab Emirates.

Designation: Outlet Manager

• Department: Food & Beverage
• Responsible For: Waiter, Outlet Supervisor & Assistant Outlet Manager
• Reports To: Asst. Food & Beverage Manager/ Food & Beverage Manager

Package: AED 7000 plus Single Room in a shared accommodation plus Transportation

Job Responsibilities:

• Maximise guest satisfaction and profitability by managing the restaurant, bar & room service.
• Achieves restaurant revenue goals by executing marketing and sales strategies as established in the business plan
• Assists in the implementation of sales promotions and to take action to increase sales 
• Greets and seats guests, and ensures that they receive prompt, courteous and efficient service
• Seeks actively to greet guests upon arrival and departure, and to be visible during their time in the restaurant
• Looks for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests
• Ensures that outlet premises, FF&E, silver, glass, porcelain etc. is clean and in good working order
• Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high quality products
• Maximises guest satisfaction by communicating customer specifications to kitchen
• Ensures readiness and compliance in case of last minute changes to reservations

Manage Restaurant, Bar & Room Service Staff:

• Manages all outlet service staff and supervisors
• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Challenges employees to achieve optimum revenue and service per employee
• Monitors department’s overall service, interaction with other departments, and team work daily, and takes action to improve

Laws, Regulations & Policies:

• Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations

Human Resource Management:

• Screens, interviews and selects potential employees
• Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! service
• Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
• Identifies employees with potential for promotion and/or transfer and makes recommendation to Food and Beverage Manager
• Works closely with the Human Resources Manager on the following Human Resources related tasks:- Performance appraisals- Coaching- Counselling- Discipline and grievance- Employee relations

Employee Relations:

• Fosters and develops effective employee relations between kitchen production and outlet service, as well as with other departments within the hotel
• Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity
• Looks for ways to motivate and challenge employees

Health & Safety:

• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
• Ensures that employees work in a safe manner that does not harm or injure self or others
• Stimulates and encourages a general awareness of health and safety
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department

Miscellaneous:

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
• Works pro-actively to minimise complaints from guests
• Informs guests and staff of applicable liquor laws, hotel rules and limitations within policies and guidelines
• Ensures that prices and portions are offered in accordance with food and beverage profit objectives
• Provides Executive Chef and Food and Beverage Manager with accurate forecasts
• Follows-up with guests to determine satisfaction; measures these results and establishes strategies to improve the quality of the guest experience
• Monitors present and future trends, practices and systems to ensure that the restaurant is competitive in the market place
• Checks the restaurant reservations, hotel arrival list, and VIP list to ensure that own staff is aware of VIP guests, and use name when appropriate
• Develops menus together with Executive Chef and Food and Beverage Manager
• Plans and co-ordinates in-house, and up-selling activities with Food and Beverage Manager
• Attends meetings and training required by the Food and Beverage Manager
• Assists colleagues to perform similar or related jobs when necessary
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function
• Is well updated on, and possesses solid knowledge of the following:- Hotel fire, bomb and emergency procedures- Hotel health and safety policies and procedures- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)- Hotel standards of operation and departmental procedures- Current licensing relating to own department - Accepted methods of payment by the hotel- Hotel and corporate marketing and promotional programmes- Corporate clients and clients generating high business volume- Union agreements

Nationality: Any (preferably Russian speaking)

Minimum Qualification: Bachelor's Degree or equivalent

Work Experience: 2 Years

Salary: AED 7000

This job is based in Fujairah, United Arab Emirates.

Minimum Experience: 

• 2 years (handling multiple outlets)
• UAE Experience MUST.
• Should have bar knowledge.