We are looking for a 'Reservations Supervisor' for a Five Star Hotel in Fujairah, United Arab Emirates.
Designation: Reservations Supervisor
- Reports to: Reservations Manager / Revenue Manager
Package: AED 3000 - AED 4000 plus Language Allowance AED 300 plus Accommodation plus Transport
- The candidate must be a Arabic Speaking.
- Must have UAE Experience.
Job Responsibilities: The Reservation Supervisor is responsible for the training and coaching of his/her team according to the standards agreed upon within the hotel. He/she is also responsible for the training of his/her team in obtaining the necessary specific skills and demands needed as a sales/service consultant.The Reservation Supervisor is expected to work out the administrative procedures to facilitate the job within the team to ensure promptness and accuracy towards customers and in-house colleagues.The Reservation Supervisor is expected to work with the same tasks as the reservation agents.Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for roomsCheck CRS reservations and OXI messagesUses up-selling techniquesCheck Reservations done on the dayCheck ArrivalsFollow up on No ShowsMaximizes customer satisfaction and hotel revenue by promoting other services and facilities to guests (Visa, Airport transfers, Marhaba services)Backs-up Reservations Manager / Revenue Manager in all duties: - Setting yield controls in the PMS/CRS in order based on the forecasted demand in order to ensure maximum revenue potential in conjunction with the Hotel’s overall performance objectives.- Ensuring Hotel compliance with Rezidor/Brand Pricing and E-Commerce policies.- Ensuring proper PMS data management, i.e. inventory management, segmentation, rate loading.- Ensures parallel pricing and inventory is maintained between the Hotel and Curtis-C and other distribution channels.Ensures active communication between the Sales team, M&E team and Front Office team of all reservation related issues.Participates actively to Revenue Meetings
Nationality: Arabic Speaking
Minimum Qualification: Bachelor's Degree or equivalent
Work Experience: 2 Years
Salary: AED 3000 - AED 4000
This job is based in Fujairah, United Arab Emirates.