Job Detail


Job Detail

Service Desk Analyst

Versatile Consultancy DMCC

Full Time

Job description

Service Desk Analyst

Job Brief:

We are urgently hiring a 'Service Desk Analyst' for a well-known IT Services Company in Doha, Qatar.

Employer: IT Services Company, Qatar

Designation: Service Desk Analyst

No. of Requirement: 2

Package: 10K Qatari Riyal

Industry Preferred: IT Industry


  • The candidate must have a valid Qatar work experience.
  • The candidate must be Bilingual: Arabic and English must.

Job Responsibilities:

  • Availability of the Service Desk telephone and email support.
  • High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
  • Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests.
  • Ability to create work instructions to share acquired knowledge with peers.
  • To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
  • To work and be measured against strict Service Level Agreements
  • Provide clients and users with clear, concise updates in relation to their Incidents and requests.
  • Ability to work in all possible shifts.
  • Support in resolution of client related incidents
  • Support continuous communication with all clients on the status of their Service Requests
  • Maintain technical compliance with all business directions and standards

Key Skills:

  • At least 1 year support of Cisco IPT systems.
  • Experience with HP Service Manager
  • Operational experience in maintaining complex IT environments.
  • Excellent English written and verbal communication skills.
  • Excellent English written and verbal communication skills.

Nationality: Any

Minimum Qualification: Post-secondary education in IT or related field

Work Experience: 5 Years

Salary: 10K Qatari Riyal

This job is based in Doha, Qatar.


  • ITIL V3 Foundation certified
  • MCITP (Microsoft) Certified and CCNA/CCNP

Contact the job poster

Deeksha Gandotra

Director- Versatile Group

Job Poster Location: Dubai

Seniority Level


  • Information Technology

Employment Type

Full Time

Job Functions