Guest Relations Agent
We are hiring a 'Guest Relations Agent' for a famous Five Star Hotel in Dubai, United Arab Emirates.
Designation: Guest Relations Agent
Job Brief: Accommodation & Food provided by the employer.
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Nationality: Eastern European
Minimum Qualification: Bachelor's Degree or Equivalent
Work Experience: 2 Years
This job is based in Dubai, United Arab Emirates.